Recently, I had the opportunity to chat with Katrina Cady of Psycho Lady Hockey about an aspect of the game which receives less recognition than perhaps deserved: the fan experience.
Katrina was gracious enough to agree to share her thoughts with the readers of MLHS on a variety topics, including the culture of hockey in traditional and non-traditional markets, the impact of social media in terms of coverage and fan involvement, and of course, your Toronto Maple Leafs.
Watching the Leafs play this season has already clearly demonstrated 3 distinct and separate teams.Â Â Team1 started the season on a dreadful 0-6-1 streak.Â Team2 surfaced on the teams first extended raod trip, and although losing the opener by the closest of margins in Vancouver, they managed to rally off a string of impressive games, still falling short and losing in extra time or in a shootout.Â Team3, continued to pick up a point in games and more recently have managed to win their last 2 in a row.Â But, IÂ was leftÂ asking the question, why the turn around?Â If one was to read the various media reports, 1 man alone was responsible for the Leafs woes early on (Toskala) and now one man alone is the saviour and is responsible for the Leafs turn around (Gustavsson).
Delving deeper into the hockey world, interacting with players, coaches and organizational personnel, Iâ€™ve learned a big lesson.
Weâ€™re dealing with people.
Guess what; fans are people, too.